When someone’s away
Call @twin-sarah in the thread. Sarah’s Twin answers from what Sarah has chosen to share, or passes the question on for when Sarah’s back.
For teams that wait on each other
Stop waiting on the one person who knows.
Work stalls on questions only one person can answer. Bring your team, their Twins and your company knowledge into one conversation, so the answer doesn’t depend on who’s free.
Working across teams / Illustrative example
In the thread
@twin-sarah when do Northwind’s invoices go out?
Sarah’s Twin
On the third working day, once the reconciliation check is done. Northwind’s team expects them by noon.
With its sources. Sarah can see what it said.
Built for the way your team works
Fewer interruptions. Fewer stalled threads.
Experts get asked the same questions all day, and everyone else waits for them. Give those questions somewhere to go, and leave people to the ones only they can answer.
When you’re in a different time zone
Get the background now rather than the next morning, with the sources behind it.
When the same question keeps coming
Let a Twin handle it. Correct an answer once and it remembers, so experts stop repeating themselves.
When a thread becomes work
Ask your own Twin to draft the follow-up or create the ticket. Review it, approve it and carry on.
When people need the background
Bring in the documents, decisions and conversations behind a question, without leaving the thread.
When something is sensitive
Each person controls what their Twin shares, and a Twin never reveals what someone in the thread isn’t allowed to see.
How it works
Start with one team. Ask anyone.
01
Pick the team that gets asked most
Start where the interruptions are: finance, operations, engineering or whoever everyone depends on.
02
Open up their Twins
Each person chooses who can ask and what can be shared, then adds the answers they give most often.
03
See the questions go somewhere
Colleagues ask in the thread. Owners see every answer and correct what needs correcting.
Won’t a Twin give the wrong answer on someone’s behalf?
It answers only from what its owner shared and shows its sources. If it isn’t sure, it can pass the question to them, and each person can always check for certain topics first. Owners can see and correct every answer.
Does this replace talking to each other?
No. It handles the questions that shouldn’t need a meeting, so there is more time for the conversations that should happen.
Can we start with one team?
Yes. Start with one team or one recurring problem, then add people as it proves useful.
Get started with Sirca
Start the conversation with everything you know.
Start with one team and the question they keep asking.